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IT for Small & Mid-Size Business

You don't have a 20-person IT department — and you shouldn't need one. We give growing businesses the same security, reliability, and strategic planning the Fortune 500 enjoys, at a predictable monthly price built for your stage.

04 / SMALL & MID-SIZE BUSINESS

Enterprise-grade IT. Without the enterprise payroll.

Predictable Monthly Cost Scales With Your Growth Enterprise-Grade Security vCIO Strategy Included
Small business team collaborating in an open office vCIO Included / Flat Monthly Cost
60%
Of small businesses close within 6 months of a cyber attack. The stakes are higher than you think.
43%
Of all cyber attacks target small businesses — because attackers know your defenses are thinner.
$427
What the average SMB loses per minute of downtime. A 2-hour outage can wipe out your month.
A. The Challenges You Face
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The "IT Guy" Problem

One in-house person can't cover security, networking, cloud, phones, backup, and strategy. When they're sick — or quit — you're completely exposed.

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Unpredictable IT Costs

Break-fix means surprise invoices every month, and one server failure can cost more than a year of managed services. You need a number you can budget.

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SMBs Are the #1 Target

43% of cyber attacks hit small businesses. Ransomware, phishing, and BEC land hardest on companies without a security team watching the doors.

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Downtime Kills Revenue

At $427 per minute, even a two-hour outage impacts your entire month. Thin margins leave zero room for "the server is down again."

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Technology Is Holding You Back

Outdated systems, manual processes, and siloed tools prevent you from scaling. Your competitors are automating — are you?

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No IT Strategy or Roadmap

Without a technology roadmap, every purchase is a gamble and every decision is reactive. You need a plan tied to business goals — not vendor sales calls.

B. What We Deliver

One partner, one monthly cost, everything covered

  • Fully managed IT services — 24/7 monitoring, help desk, patch management, and proactive maintenance in one predictable monthly fee.
  • SMB cybersecurity stack — endpoint protection, email security, firewall management, MFA, and security awareness training, scaled to SMB budgets.
  • Cloud migration & Microsoft 365 — managed M365, SharePoint, Teams, and Azure, configured for security and collaboration from day one.
  • Backup & disaster recovery — automated backups with quarterly verified restores, because "we think our backup works" isn't a strategy.
  • vCIO & technology roadmap — a dedicated virtual CIO builds a 12-month plan aligned to your goals and budget, so every IT dollar has a purpose.
  • VoIP phone systems — modern hosted phones with auto-attendant, call recording, mobile apps, and CRM integration — no PBX hardware required.
Inside the build: what "enterprise-grade" actually includes Deep Dive

"Enterprise-grade" is a marketing phrase until you name the stack. Ours:

  • Managed EDR on every endpoint with 24/7 SOC triage — behavioral detection, not just signature antivirus.
  • MFA plus conditional access policies blocking legacy auth, impossible-travel logins, and unmanaged devices.
  • DNS-layer filtering and email authentication (SPF/DKIM/DMARC enforced) to cut phishing off upstream.
  • Patch cadence: critical CVEs within 72 hours, everything else on a tested weekly ring — with compliance reporting.
  • Immutable, offsite backups with quarterly live restore drills and a documented runbook (RPO ≤ 1h, RTO ≤ 4h).
  • Controls aligned to NIST CSF, with the documentation cyber insurers require — so renewals stop being a fight.
Frameworks & Requirements We Manage
Cyber InsuranceNIST CSFPCI-DSSHIPAA
CLIENT / VERIFIED
We went from $4,000/month on break-fix IT to $2,800/month with Xaccel — and get 10× better coverage. The vCIO roadmap alone saved us from a $50K server purchase we didn't need.
CEO — Northeast Distribution Company (35 employees)
FAQ / COMMON QUESTIONS

IT for small business, answered plainly.

What is included in Xaccel's managed IT for small businesses?Answer

One predictable monthly fee covers 24/7 monitoring, help desk, patch management and proactive maintenance; an SMB security stack (endpoint protection, email security, firewall management, MFA and awareness training); managed Microsoft 365; backup and disaster recovery with quarterly verified restores; hosted VoIP; and a dedicated virtual CIO.

What does a virtual CIO (vCIO) do for a small business?Answer

A dedicated vCIO builds a 12-month technology roadmap aligned to your goals and budget, so purchases are planned rather than reactive. One Xaccel client credits the roadmap with avoiding a $50,000 server purchase it didn't need.

What does "enterprise-grade security" mean for a small business?Answer

It means named controls, not a slogan: managed EDR on every endpoint with 24/7 SOC triage; MFA and conditional access that block legacy authentication, impossible-travel logins and unmanaged devices; DNS filtering and enforced SPF/DKIM/DMARC; critical patches within 72 hours; and immutable offsite backups with an RPO of 1 hour or less and an RTO of 4 hours or less — aligned to NIST CSF with the documentation cyber insurers ask for.

Is managed IT cheaper than break-fix IT support?Answer

Often, yes, and it is predictable. Break-fix brings surprise invoices, and a single server failure can cost more than a year of managed services. One 35-employee Xaccel client went from $4,000 a month on break-fix IT to $2,800 a month with broader coverage.

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