Our Support Services

At Xaccel Networks, we prioritize your business’s smooth operation and peace of mind. That’s why we provide a comprehensive support system designed to address your technical needs promptly and efficiently.

Remote Control

Our team is always prepared to assist with any technical difficulties remotely. We can access your systems with your permission to troubleshoot and resolve issues in real time.

Configuration Help

Configuring your systems correctly can be a challenging task. That’s why we offer expert assistance to help you configure your network and systems to meet your business’s needs.

Ticket Tracking

Our intuitive ticket tracking system allows you to monitor the progress of your reported issues. You’ll see the resolution process, providing peace of mind and transparency.


Access our user-friendly portals to manage your services, report issues, and communicate directly with our support team. These portals provide an efficient platform to manage your interaction with us.

White Papers

This document outlines the terms and conditions of our services. It provides detailed information about our responsibilities and commitments to you.

Acceptable Use Policy

Our Acceptable Use Policy outlines the rules and guidelines for using our services. It ensures all our clients use our services responsibly and respects others’ rights.

Privacy Policy

We value your privacy and are committed to protecting your information. Our privacy policy provides detailed information on how we collect, use, and secure your personal information.
We are dedicated to providing superior support and ensuring our services meet and exceed your expectations. Our team is just a click away to assist you with any inquiries or issues.

Your Business is Our Priority

We understand that you demand access and availability at all times. This not only holds true for your system, but our support staff as well.

Xaccel Networks provides you with peace of mind from knowing your virtual server hosting solution is backed by a team of expert system administrators and support personnel. Our staff can effectively manage any technical problem that arises.

Whether it is hardware failure, network outage or even a natural disaster, our team of professionals are waiting and prepared to handle any challenge. Our support staff can be reached day or night to provide the quality assistance your business needs to excel.

To contact support please call 201.806.2602 and hit option 4 or email us at noc@xaccel.net